Exchange & Refund

Return & Exchange Policy

At BOK, we value our customers and strive to provide a smooth and hassle-free shopping experience. Our return and exchange policy ensures that you are completely satisfied with your purchase.

Return & Exchange Conditions:

1. Return Period:
• Customers can return or exchange products within 14 days from the purchase date if the product is unused, in its original condition, and with all tags and packaging intact.
• Items with any tearing, damage, or alteration to the packaging will not be eligible for return or exchange.
2. Eligibility for Return & Exchange:
• The item must be unworn, unwashed, and in its original packaging.
• An original receipt or proof of purchase is required.
• Exchange is subject to item availability.
3. Non-Returnable Items:
• Products that are used, damaged by the customer, or missing their original tags.
• Items specifically mentioned as non-returnable (e.g., custom-made or final sale items).
4. Refund Process:
• Refunds will be processed through the original payment method.
• Cash-on-delivery (COD) refunds may be issued as an INSTAPAY / Mobile wallet or direct bank transfer.
• Refunds will be issued in the original form of payment within 7-10 business days of receiving and inspecting the returned items.
   Please note that shipping and handling fees are non-refundable.
5. Defective or Incorrect Items:
• If you receive a defective or incorrect item, you are entitled to a full refund or exchange at no extra cost.
• Customers should report any defect within 7 days of receiving the order.
6. How to Request a Return or Exchange:
• Contact our customer service team via (Email: bokstore.shop@gmail.com - WhatsApp: 01200028294).
• Provide your order number and reason for return/exchange.
• Our team will guide you through the return process.
• All requests shall be reviewed and responded to within 1-2 working days.

At BOK, We are committed to ensuring a great shopping experience for you! 😊